Customer Support for Ecommerce Companies
Save 70% by using GloboHire and have a dedicated overseas team member added to your support team.
We understand the unique challenges for Ecommerce Companies
We have professional customer support professionals who have experience with:
- Shopify
- Magento
- WooCommerce
- BigCommerce
- and other major ecommerce platforms
How Much Can You Save?
We employ highly talented employees overseas and place them directly into your company. You don’t have to worry about recruiting, interviewing, training, or paying the employee. We take care of that.
We only hire amazing talent. See some of our hiring requirements.
Experience
We require 3+ years experience in customer support. We check references and make sure they have outstanding performance.
English skills
We test to make sure every overseas employee has fluent written and spoken English.
The right attitude
Being a great customer support rep requires a special personality type. We make sure everybody hired has the right one.
Customer Support Representative Job Description
Tasks:
- The customer is always the top priority in everything you do
- Always use a professional and friendly demeanor when interacting with customers via call/email/chat
- Have a clear, professional, and informative communication style
- Self-motivated, eager to learn, and quick to solve problems
- Refer any customer questions regarding products or services to the appropriate person
- Become an expert in the company through documentation, past support tickets, and use of the products within the company
- Builder of systems. Creating help desk articles, standard operating procedures, and canned responses when they do not yet exist.
Qualifications:
- Require minimal direct supervision
- Have at least 3 years experience with customer support
- Excellent spoken and written English skills
- Adapt quickly to customer priorities
- Able to work with customers quickly to solve problems
- Naturally empathetic and articulate communicator